It’s this very minute where you are — your front desk workspace is ready.
Customer questions,
answered clearly.
HolaOra is an AI front desk and customer-operations platform for SMBs — trained on your own menus, policies, FAQs, and documents. It greets every visitor, answers like your best front-of-house, captures the lead while interest is hot, and hands the tricky ones to a human. When enabled, consented conversations remain reviewable only within your workspace retention settings.
Phase 1 is a limited website-widget customer pilot; operators provision approved workspaces before sign-in.
Product demonstration. A complete HolaOra flow: greeted, answered from the house policies it was trained on, lead captured — at 11:42 PM, while the owner slept.
Not another chatbot
A chatbot waits.
A concierge works.
Most website chat is a doorbell nobody answers. HolaOra is staff: it knows the house, does the job, and reports back to you.
How it works
One night, start to finish.
This is the whole loop — the visitor’s side and yours — in a single conversation.
A visitor arrives. The lights are on.
Your restaurant closed at ten. Your website didn’t. The concierge greets in the visitor’s language — Spanish, English, whatever they opened with.
It answers from your actual business.
Hours, the group policy, the gluten-free menu — pulled from the documents and pages you trained it on. Not a script. Not a guess. Your content, cited back to the source.
The lead gets caught, not lost.
Interest is highest right now — so the concierge asks for a name and number in the flow of the conversation, and files it for your team. If the visitor needs a person, it escalates instead, with the whole thread attached.
Review retained conversations over coffee.
Retained conversation details, captured leads, and recurring questions stay available within your workspace settings. Follow up, tune an answer, or add the missing page to its knowledge.
The operator’s side
Your morning, already sorted.
Everything the concierge did while you were closed — conversations, leads, handoffs, and what your visitors actually want — in one calm view.
While you were closed
Hola! Are you open this Sunday? We’d be a group of 8.
We are — Sundays 12:00 to 22:00. For groups of six or more we set the long table by the window. Want me to pass your details to the team so they hold it?
Yes please — Ana, 655 210 448, around 8pm.
● lead captured → sent to teamThanks, Ana — I saved a booking request for the team to review.
This week
Conversations by day
What visitors keep asking
- Sunday & holiday hours ×14
- Group bookings ×9
- Gluten-free menu ×7
Knowledge
It knows your business because you taught it.
Point HolaOra at what you already have — the menu PDF, the FAQ page, the returns policy, the services list. It reads, remembers, and answers from your content only, in your customer’s language.
- Upload or connect. Documents, website pages, and files from the tools you already use.
- Your content only. If the answer isn’t in what you provided, it says so and offers a human — it doesn’t improvise your policies.
- Your look and voice. Colors, greeting, tone, and languages are yours to set — it’s your concierge, wearing your uniform.
Provider connections remain outside this limited website-widget customer pilot.
What’s in the box
The whole operation, honestly listed.
No modules to assemble, no enterprise maze. This is what ships.
Who it’s for
Built for the businesses that answer the phone themselves.
If your customers ask real questions at inconvenient hours, HolaOra was built for you.
See how teams like yours set it up → holaora.com/pricing
Where this is going
A concierge that doesn’t just answer — it walks you there.
Today, HolaOra answers and captures. The direction we’re building: a concierge that acts — walking visitors to the right page, narrowing product filters, helping with simple forms.
Always in the open. Every action visible on screen, every step at the visitor’s request. No silent submissions, no purchases on anyone’s behalf, no wandering off your site. That’s the boundary, and it’s permanent.
Do you have vegan options?
We do — a full vegan tasting section. Want me to take you straight to it?
Why you can trust it
Staff you can vouch for.
You’d never put someone at your front door without knowing what they’ll say. Same rules here.
Trained only on what you give it
Your documents and pages are the whole script. Out of scope? It says so and offers a person — it states when source material is missing and offers a person.
A human is always one step away
Handoff is built into the flow, not hidden behind a menu. Your team gets retained context, never a cold start.
Review retained conversations
Consented, retained conversations are available to review. Storage and retention follow your workspace privacy settings.
You set the boundaries
Tone, topics, greeting, languages, escalation rules — configured by you, applied every single time.
Speaks your customers’ language
Multilingual out of the box. A visitor who writes in Spanish gets Spanish back — no setting to flip.
Plain terms, plain privacy
What we store, why, and for how long — written for business owners, not lawyers. Read it before you sign up.
Turn after-hours interest into reviewable requests.
Install the widget, feed it your business, and let it greet tonight’s visitors. Guided setup on every plan — you’ll be answering after hours after setup review.
Need pilot access? Request pilot access — Existing customers can sign in.